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Refund and Returns Policy

Introduction

At BOD Gone Peptides, researcher support, product integrity, and research material quality remain important priorities. Due to the specialized nature of research peptides, laboratory compounds, and analytical research materials, all return and refund requests are reviewed in accordance with this policy.

By submitting a research material request through our website, you acknowledge and agree to the terms outlined below.

Research Use Only Notice

All products offered by BOD Gone Peptides are supplied exclusively for:

  • Laboratory Research
  • Scientific Investigation
  • Analytical Testing
  • Educational Research Applications

Products are not intended for human consumption, veterinary use, diagnosis, treatment, cure, mitigation, or prevention of any disease.

Because research materials require controlled handling procedures and product integrity protection, certain products may not qualify for return once shipped.

Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Incorrect product received
  • Product damaged during transit
  • Missing items within an order
  • Verified fulfillment errors
  • Approved order cancellations before shipment

All refund requests are subject to internal review and verification before approval.

Non-Refundable Situations

Refunds will generally not be issued for:

  • Opened products
  • Used products
  • Improperly stored materials
  • Researcher request errors
  • Incorrect shipping information provided by the researcher
  • Carrier-related delivery delays
  • Customs delays or import restrictions
  • Research outcomes or experimental results
  • Unauthorized product applications
  • Products handled contrary to provided instructions

Due to the nature of research peptides and laboratory compounds, returns may be restricted even when products remain unused.

Damaged or Incorrect Orders

If your shipment arrives damaged or incorrect, please contact our support team within 48 hours of delivery.

To assist with claim review, please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the package
  • Photographs of affected products
  • Shipping label images (if applicable)

Failure to provide supporting documentation may affect claim eligibility.

Order Cancellation Policy

Orders may be canceled prior to shipment processing.

Once an order enters:

  • Verification
  • Packaging
  • Fulfillment
  • Shipping preparation

cancellation requests may no longer be eligible for approval.

Approved cancellations may be subject to applicable payment processing fees.

Return Authorization Requirements

Returns, when approved, require prior authorization from BOD Gone Peptides.

Unauthorized returns may be refused and returned to the sender.

Approved return shipments must:

  • Remain unopened where applicable
  • Be returned in original packaging
  • Include all supplied materials and documentation
  • Follow return instructions provided by our support team

Refund Review Process

All refund requests undergo an internal review process.

Review factors may include:

  • Order history
  • Shipment status
  • Tracking records
  • Product condition
  • Supporting documentation
  • Fulfillment records

Refund approval remains at the sole discretion of BOD Gone Peptides.

Refund Processing Time

If a refund is approved, processing times may vary depending on the payment provider and financial institution.

Estimated processing times:

  • Credit/Debit Cards: 5–10 business days
  • Banking Institutions: Varies by provider
  • Third-Party Payment Services: Subject to provider timelines

Original shipping fees, transaction fees, and processing charges may not be refundable unless the issue resulted directly from our error.

Returned Packages

Packages returned due to:

  • Incorrect researcher information
  • Refused delivery
  • Failed delivery attempts
  • Unclaimed shipments

may be subject to:

  • Re-shipping fees
  • Handling fees
  • Restocking fees where applicable

Returned items must satisfy eligibility requirements before any refund consideration.

Chargebacks & Payment Disputes

Researchers are encouraged to contact our support team before initiating payment disputes or chargebacks.

Fraudulent chargebacks, misuse of payment disputes, or false claims may result in:

  • Account restrictions
  • Refusal of future service
  • Additional verification procedures
  • Documentation submission requirements

We reserve the right to provide relevant order, shipment, and communication records to payment providers during dispute investigations.

Limitation of Liability

BOD Gone Peptides shall not be responsible for losses arising from:

  • Improper product handling
  • Misuse of research materials
  • Carrier delays
  • Customs actions
  • Regulatory restrictions
  • Unauthorized applications
  • Experimental or research outcomes

Researchers assume responsibility for lawful handling, storage, and use of all purchased materials.

Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy at any time without prior notice.

Updated versions will be published on this page and become effective immediately upon posting.

Contact Information

For questions regarding returns, refunds, damaged shipments, or order cancellations, please contact:

BOD Gone Peptides

Email: mail@bodgonepeptides.com

Phone: +12 057 892 913

Address: BOD Gone Peptides, Mountain View Parkway, Paradise Road 70, California, USA, 94043. 

Website: https://bodgonepeptides.com/